shipping and returns.

shipping

nz based.

we use nz post.

tracking provided. observation authorized.

orders are processed within 1-2 business days. once dispatched, tracking details will be provided.

risk transfers to the customer once the parcel has been collected by the courier.

most parcels arrive within the estimated timeframe. some do not.

new zealand

1-5 business days

australia

3-10 business days

international

delivery times vary depending on location and customs processing.

orders are shipped to the address entered at checkout.

returns and exchanges

for hygiene reasons, opened or used cosmetics cannot be returned.

if an item arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos of the issue. we will resolve the issue.

refunds are not offered for change of mind or incorrect shade selection.

inquiries: observed@needsimprovement.co